Resolve a missing Business Manager account on Connect+ Series or SendPro P-Series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, Business Manager

Issue

After syncing accounts and reloading the account list from Business Manager Connect+, an account is missing from the meter.

Cause

There is an issue with the account table.

Resolution

UPDATED: August 27, 2019
  1. Open Business Manager and sign in using an account that has manager access rights. Contact your manager for access rights.
  2. Select Parameters > Accounts and clients.
  3. Select the account that is missing, then select the Edit (pencil) button.
  4. In the User Notes, enter the account code or name (or any text you prefer).
  5. Select Confirm.
  6. Repeat for any addition accounts that are missing.
  7. Select Close.
  8. Close or minimize Business Manager.
  9. Open Business Manager Connect+.
  10. Select Sync Accounts.
  11. On the meter, select Manage Accounts from the home screen.
  12. Select Done.
  13. Select Run Mail and search for the missing account.
  14. If the account is still missing, open Business Manager Connect+.
  15. Select Reload Account List.
  16. On the meter, select Manage Accounts from the home screen.
  17. Select Done.
  18. Select Run Mail and search for the missing account(s).
  19. Reboot Connect Plus/SendPro P Series and start from beginning.
If the issue is not resolved, contact technical support.