Resolve error 13 "Alias 'THEMESHEADER' is not found" when opening SendSuite Xpress or Ascent

Products affected: SendSuite® Xpress, Ascent™

Issue

When opening the SendSuite® Xpress or Ascent™ Processing screen, the following error is displayed:
 
Error Number: 13
Error Message: Alias 'THEMESHEADER' is not found.
Program with Error: PROCEDURE SCREEN.THEMESMANAGER.LOADTHEMES C:\XPRESS\VCX\THEMEDCONTROLS.VCT

Cause

Required Microsoft updates are missing.

Resolution

UPDATED: August 31, 2017
  1. Close any open SendSuite Xpress or Ascent programs.
  2. Download and install MSXML 4.0 KB954430.
  3. Download and install MSXML 4.0 KB973688.
  4. Open SendSuite Xpress or Ascent processing.
If the issue is not resolved, contact software support.