Products affected: Business Manager
The Business Manager Connect+ utility does not download available transactions from the meters. DM meters show Business Manager as offline. When selecting View log in the Business Manager Connect+ utility, the following error is displayed in the event list:
"ConnectPlus * ProcessTXs failed -> Retrieving the COM class factory for component with CLSID ... failed due to the following error: 8007007e."
The Business Manager computer is missing a prerequisite Microsoft service pack.
ResolutionUPDATED: May 12, 2020
This issue must be resolved by Support representative. Contact software support for assistance.