VERIFIED SOLUTION i

Scale weight changes to one ounce after removing mailpiece on the SendPro C/SendPro+

Products affected:
SendPro® C /SendPro®+ (2H00, 8H00)

Issue

After removing a mailpiece from the scale, the weight changes to one ounce.

Cause

There is a problem with the meter software.

Resolution

UPDATED: June 19, 2019
  1. Remove the scale.
  2. Reboot the meter:
    1. Unplug the power cable. The screen should turn off after 10 seconds.
    2. Place the scale back on top.
    3. Wait 2 minutes
    4. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
    5. Quickly tap and release the power button to turn the meter back on.