Products affected: FedEx Ship Manager Server, SendSuite® Live, SendSuite® Xpress, Ascent™
When shipping a package to Korea using FedEx, the error message "Error Invalid Zipcode" is displayed.
As of April 4, 2016, FedEx requires all Korean addresses to use a 5-digit postal code.
ResolutionUPDATED: October 26, 2016
To resolve this issue:
- Ensure that you are using a 5-digit postal code when shipping to Korea.
- If you are using a 5-digit postal code and are still receiving this error, run a Demand Download for FedEx:
- Open the FedEx Ship Manager Server folder on your desktop.
- Double-click on FSMS Demand Download.
- Select all of the check boxes, then select Start in the upper right.
- When the downloads finish, the Start button will change to Close. Select Close.
- Restart the computer.