Resolve "No International mail special services are supported on this version" when shipping IOP International in SendSuite Live

Products affected: SendSuite® Live

Issue

When attempting to ship using IOP international in a SendSuite® Live Generation 2 Mailroom project, the error "No International mail special services are supported on this version" is displayed.

Cause

The Declared Value for Insurance field is filled in.

Resolution

UPDATED: May 23, 2017
Clear the Declared Value for Insurance field and leave it blank.

Note: The declared value will still need to be filled out in the Line Items directly below.

By default, International Insurance is not enabled for IOP shipping. To request this additional feature, contact software support.