"Please contact SendPro Customer Service" in SendPro Online

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® Online

Issue

When attempting to use SendPro Online, the following message is displayed:

Please contact SendPro Customer Service. We want to make sure your account is safe. Since we noticed some unusual activity, we're limiting your transactions. To continue, please contact SendPro Customer Service at 877-822-0996 to complete this transaction. When you call, give your representative this reference code: 01.

Cause

There is an issue with your SendPro account.

Resolution

UPDATED: May 13, 2020

This issue must be resolved by a Pitney Bowes representative. Please contact technical support for assistance.