Resolving the "Shared Services has stopped working" message on the SendPro C, SendPro+

Products affected: SendPro® C, SendPro®+ (2H00, 8H00)

Issue

The meter displays the message "Shared Services has stopped working" and will not print.

Cause

The meter software has encountered an error.

Resolution

UPDATED: May 12, 2020
You may be able to clear the error by restarting the meter:
  1. Unplug the power cable. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
  4. Quickly tap and release the power button to turn the meter back on.
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