Resolve no USPS signature files download when performing End of Day in SendSuite Xpress or Ascent

Products affected: SendSuite® Xpress, Ascent™


After upgrading to version 3.05/10.05, when performing End of Day in SendSuite® Xpress or Ascent™ for USPS carriers POM or POS, no USPS signature files are downloaded. Signature files are posted on Mondays and should be available at End of Day. No errors are displayed when performing End of Day, but in the log file for carrier, the following error exists:
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">

<TITLE>Authentication Error</TITLE>
<META http-equiv=Content-Type content="text/html; charset=ISO-8859-1">
<META http-equiv=Content-Style-Type content=text/css><LINK 
href="Error_files/Master.css" type=text/css rel=stylesheet>
<META content="MSHTML 6.00.2800.1498" name=GENERATOR></HEAD>
<TABLE cellSpacing=0 cellPadding=0 width="100%" border=0>
    <TD bgColor=#003366><IMG src="Error_files/pbLogoDark.gif" border=0> </TD></TR>
    <TD class=Yheader noWrap></TD></TR></TBODY></TABLE>
<TABLE width="90%" border=1>
    <TD align=middle>
      <P>Authentication failed for request </P>

Authentication Error Accessing Reqource, please verify system configuration and try again.
Note: To access the log files:
  1. Navigate to:
    • Xpress: C:\Xpress\ (default location)
    • Ascent: C:\Ascent\ (default location)
  2. Navigate to the carrier folder:
    • POS - \ARC_POS\
    • POM - \ARC_POM\
  3. Open the Actlog.log file.


Entry to connect to the Pitney Bowes Secure Archive server was not installed properly.


UPDATED: October 3, 2017
This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.