Resolve "Error 2343.Specified path is empty" when running Streetsmart update for SendSuite Xpress or Ascent

Products affected: SendSuite® Xpress, Ascent™

Issue

When running the monthly update for Streetsmart, the following error is displayed:

Address Verification Data Installer Information:

Error 2343.Specified path is empty.

Cause

The xml file is corrupted.

Resolution

UPDATED: November 16, 2017
This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.