Resolve "Error 2343.Specified path is empty" when running Streetsmart update for SendSuite Xpress or Ascent

Products affected: SendSuite® Xpress, Ascent™


When running the monthly update for Streetsmart, the following error is displayed:

Address Verification Data Installer Information:

Error 2343.Specified path is empty.


The xml file is corrupted.


UPDATED: November 16, 2017
This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.