Products affected: SendPro® C, SendPro®+ (2H00, 8H00)
When attempting to view the Address Book in Trackable Labels on the SendPro C, SendPro+ (2H00, 8H00), the message "Oops! Something went wrong" in SendPro" is displayed.
If you receive this error when accessing the Address Book in Trackable Labels, there is a connection issue with your Trackable Labels username.
ResolutionUPDATED: April 20, 2020
Log out of Trackable Labels:
- Tap Profile (person icon).
- Tap Sign Out.
- Unplug the power cord.
- Wait for the display to turn off.
- Wait one minute.
- Turn the power back on.
- Sign into Trackable Labels.
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