Products affected: SendSuite® Xpress, Ascent™
When checking for delivery data on a shipment through the E-Track option in SendSuite® Xpress or Ascent™, the program becomes unresponsive or freezes.
The E-Track Settings need to be updated.
ResolutionUPDATED: December 7, 2017
- Close Xpress Processing or Ascent Processing.
- Open Xpress Setup or Ascent Setup:
- Xpress: Start > All Programs > Xpress folder
- Ascent: Start > All Programs > Ascent folder
- Select Carriers > E-Track Setup.
- Select List.
- Select the carrier that is having the issue and select OK.
- Select Update > Yes > OK.
- Close Xpress Setup or Ascent Setup.
- Attempt to access the E-Track data again.