Resolve SendSuite Xpress or Ascent freezes when checking E-Track for shipment delivery data

Products affected: SendSuite® Xpress, Ascent™

Issue

When checking for delivery data on a shipment through the E-Track option in SendSuite® Xpress or Ascent™, the program becomes unresponsive or freezes.

Cause

The E-Track Settings need to be updated.

Resolution

UPDATED: December 7, 2017
  1. Close Xpress Processing or Ascent Processing.
  2. Open Xpress Setup or Ascent Setup:
    • Xpress: Start > All Programs > Xpress folder
    • Ascent: Start > All Programs > Ascent folder
  3. Select Carriers > E-Track Setup.
  4. Select List.
  5. Select the carrier that is having the issue and select OK.
  6. Select Update > Yes > OK.
  7. Close Xpress Setup or Ascent Setup.
  8. Attempt to access the E-Track data again.