White screen when opening Manage Accounts in Envelope Printing on the SendPro C, SendPro+

Products affected: SendPro® C, SendPro®+ (2H00, 8H00)

Issue

When opening Manage Accounts in the Envelope Printing application, you get a white screen.

Cause

Not stated

Resolution

UPDATED: July 26, 2019
  1. From the Manage Accounts white screen, tap the back arrow until you get to the Home screen.
  2. Unplug the power cord to the SendPro® C-Series meter.
  3. Wait one minute.
  4. Plug the power cord back in and tap the Power button.
  5. Verify the internet connection by tapping the USPS Mobile icon.

  6. Go back to Manage Accounts.