Power light turns on and off before the SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00) starts up

Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

When you turn the device on, the white power light turns on, then turns off before the device starts up.

Cause

Not stated

Resolution

UPDATED: April 27, 2020
  1. Unplug the power cord. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
  4. Quickly tap and release the power button to turn the device back on.

Tips:

  • When turning the device on, just tap the power button. Do not hold it down.
  • When turning the device off, hold the power button for only 5 seconds.

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