Screen is blank or black on the SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00)

Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

The screen is blank or black.

Cause

The device is turned off or does not have power.

Resolution

UPDATED: May 12, 2020

If the device is frozen on a black or blank screen, leave the device plugged in and turned on for one hour to see if the issue resolves itself.

If after an hour the screen is still blank or black, please contact us using the Contact Us options below.