VERIFIED SOLUTION i

Multiple value fields/drop-down lists not disappearing/working in ConfirmConnect

Products affected : ConfirmConnect™

Issue

ConfirmConnect™ is malfunctioning on certain iPads. Multi-value fields are not working properly; they either will not display, pop up again after selecting an option, display the wrong options or show up are blank. For example:
  • You have clicked to select a second condition/observation but a box containing the options applicable to the first observation are popping up
User-added image
  • Option boxes are coming up blank
User-added image
  • Option boxes pop up again despite already having selected the option
User-added image
  • Pop up remains displayed, even when navigating different screens
User-added image

Cause

This problem appears to be isolated to iOS 11.1.x.

The ConfirmConnect engineers believe the problem exists as a result of a bug within iOS 11.1.x and has been fixed in 11.2.2 and above.

Resolution

UPDATED: September 4, 2019
The only solution to this problem will be to upgrade to the latest iOS version.