Android home screen displayed on SendPro 300

Products affected: SendPro® 300

Issue

The Android home screen (a screen with icons) is displayed.

Cause

The base and the tablet were not powered up in the correct order.

Resolution

UPDATED: July 18, 2019
  1. Unplug both the small and large power cables from the back.
  2. Wait for the screen to turn off.
  3. If the screen does not turn off with in 30 seconds after removing the large power cable, hold down the power button on the front and choose Power off.
  4. Wait one minute.
  5. Plug the small power cable back in.
  6. Wait 3 minutes.
  7. Plug the large power cable back in. The meter should restart.