Touchscreen on the SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00) does not respond

Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

The touchscreen does not respond to being tapped.

Cause

Not stated

Resolution

UPDATED: May 12, 2020
  1. Unplug the power cable. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
  4. Quickly tap and release the power button to turn the device back on.
When the device is turned back on, tap on different areas of the tablet screen to check if the touchscreen responds.

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