Resolving error BA00 on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto  (2H00, 8H00, 9H00)

Issue

Error code BA00 displays.

Cause

The meter base connects from the tablet.

Resolution

UPDATED: September 11, 2020

Check your connections and reboot the device.

  1. Disconnect the device from the internet:
    • If you use a wired connection, unplug the Ethernet cable.
    • If you use a Wi-Fi connection:
      1. Tap the Settings (gear) icon in the global toolbar.
      2. Tap Wi-Fi.
      3. Move the slider for Wi-Fi to the Off position.
  2. Unplug the power cable.
  3. Wait five (5) minutes. The screen should turn off after 10 seconds. If the tablet does not power off when you unplug the power cable, try one of the following options:
    • Plug the power cable back in, reboot the unit. Try the sequence again. If successful, go to step 4.
    • Plug the power cable back in and reboot the device. Shut it down by tapping the power button to see if the shutdown sequence works properly. If successful, go to step 4.
    • Leave the power unplugged overnight and let the tablet battery die. Plug the device in the next day, wait 1-2 hours before turning back on. If successful go to step 6.
  4. Once you have successfully powered down the tablet, plug the power cable back in, making sure that it is plugged directly into a wall outlet.
  5. Quickly tap and release the power button to turn device back on.
  6. Tap on Envelope Printing or Print on Envelopes.
    • The print carriage inside the machine should make a grinding or purring noise during reboot. If the machine makes no noise during reboot, use the Contact Us options below to contact technical support.
    • If the power light is flashing after a successful reboot and issue persists, use the Contact Us options below to contact technical support.
  7. If BA00 no longer appears:
    • If you use a wired connection, reconnect the Ethernet cable.
    • If you use a Wi-Fi connection:
      1. Tap the Settings (gear) icon in the global toolbar.
      2. Tap Wi-Fi.
      3. Move the slider for Wi-Fi to the On position.
If BA00 appears after opening Envelope Printing, contact technical support. Use the Contact Us options below.