Error code RA00, DL00, DL01 and RA09 on the SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00)

Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

The meter displays Error RA00, DL00 or DL01 and  will not print.

Cause

The meter base is not able to initialize the rates manager, or the meter is not on the account.

Resolution

UPDATED: May 12, 2020
  1. Tap Envelope Printing.
  2. Tap Postage Balance
  3. Tap Update
  4. Unplug the meter power cable for 10 seconds.
  5. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
  6. Quickly tap and release the power button.
  7. Tap the double-headed arrow on the right side of the application drawer at the bottom of the Home screen. This expands the application drawer.
  8. Tap the Rates & Update button.
If you need further assistance, please use the Contact Us options below. Please have your model and serial number ready.