Error Number: 12 "Variable 'KEY' is not found" or "Menu has not been defined with DEFINE POPUP" in SendSuiteXpress or Ascent

Products affected: SendSuite® Xpress, Ascent™

Issue

After performing an update to SendSuite® Xpress or Ascent™, when opening SendSuite Xpress or Ascent and logging in, one of the following errors is displayed:

Error Number: 12

Error Message: Variable 'KEY' is not found.

Line of code with Error: DO c:\xpress\ssx.exe

or

Error Message: Menu has not been defined with DEFINE POPUP

Cause

The update did not process correctly.

Resolution

UPDATED: April 27, 2018
This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.