Products affected: SendSuite® Xpress, Ascent™
After performing an update to SendSuite® Xpress or Ascent™, when opening SendSuite Xpress or Ascent and logging in, one of the following errors is displayed:
Error Number: 12
Error Message: Variable 'KEY' is not found.
Line of code with Error: DO c:\xpress\ssx.exe
Error Message: Menu has not been defined with DEFINE POPUP
The update did not process correctly.
ResolutionUPDATED: April 27, 2018
This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.