Resolving error code BA01 on the SendPro C, SendPro+ (2H00, 8H00)

Products affected:
SendPro® C, SendPro®+ (2H00, 8H00)

Issue

Error code BA01 appears and the meter will not print.

Cause

The CCD file is bad or missing.

Resolution

UPDATED: April 15, 2020
Reboot the meter: 
  1. Unplug the power cable. The screen should turn off after 10 seconds.
  2. Wait one full minute.
  3. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
  4. Quickly tap and release the power button to turn the meter back on.
  5. Tap the double-headed arrow on the right side of the application drawer at the bottom of the Home screen. This expands the application drawer.
  6. Tap the Rates & Update button.
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