Error code BA01 on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Rebooting your device and performing a software update often resolves error BA01.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)

Issue

Error code BA01 appears and the device will not print.

Cause

The CCD file is bad or missing.

Resolution

Reboot the device: 
  1. Unplug the power cord. The screen should turn off after 10 seconds.
  2. Wait 30 seconds.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the device back on.
  5. Tap SendPro Apps on the Home screen, then tap Rates & Updates.
If you need further assistance, please contact us.

UPDATED: April 21, 2022