VERIFIED SOLUTION i

Error 104 on the DM300-DM475

Products affected:
DM300c™, DM400c™, DM475™ (G920)
DM300M™, DM400M™, DM475M™ (G922)

Issue

The meter displays Error 104 when trying to add postage.

Cause

You must add postage in multiples of £50.

Resolution

UPDATED: 20 July 2019
Press the Clear key until the home screen is displayed.

Then follow these steps to add postage to your meter:
  1. Press the Refill Postage key. The display shows the postage funds available in the meter.
  2. Select Add Another Amount.
  3. Select an amount that is a multiple of £50, then select Continue.
  4. Press Enter to confirm the amount.
  5. The machine will connect to Pitney Bowes and displays Connecting, Processing and Adding Postage.
  6. You will be prompted to print a receipt - confirm with either the Yes or No button.
  7. The meter will check for any pending downloads, for instance new rates or software updates. Follow any prompts to download and install any updates.
  8. Once the process is complete, the meter will return to the Home screen.