MapInfo Pro crashes with reference to "Fault Module Name:StackHash_0a9e"

Product Affected: MapInfo Pro™


MapInfo Pro crashes with a reference to "Fault Module Name:StackHash_0a9e".



Data Execution Prevention, or DEP, raises an exception if it detects code loading from the default heap or stack.
Since this behavior is indicative of malicious code (legitimate code does not generally load in this manner), DEP protects the browser against attacks rendered, for example, via buffer overflow and similar type vulnerabilities.
Sometimes, however, DEP can cause conflicts with legitimate programs.


UPDATED: December 10, 2019
A Google search shows that error:
Fault Module Name:StackHash_0a9e
could be associated with DEP settings -

Data Execution Prevention (DEP) is a security feature that helps prevent damage from viruses and other security threats by monitoring your programs to make sure they use system memory safely.

For more information, see this
and then see this site for instructions on how to exclude a program from DEP:
  1. Click the Start button and choose Computer | System Properties | Advanced System Settings
  2. From the System Properties dialog, select Settings
  3. Select the Data Execution Prevention tab
  4. Select Turn on DEP for all programs and services except those I select
  5. Click Add and use the browse feature to browse to the program executable you wish to exclude (for example, excel.exe or word.exe).

If that does not resolve the issue, then further troubleshooting will be needed and users should contact Support.