Resolve no next day rates when shopping for a rate in SendSuite Xpress or Ascent

Products affected: SendSuite® Xpress, Ascent™

Issue

When using Shop in SendSuite® Xpress or Ascent™, the selection criteria should allow Next Day/Overnight rates, but none display.

Cause

Either it is Friday (this is normal on Fridays unless Saturday Delivery is selected), or the next day is a holiday (Next Day/Overnight rates will show for the day after the holiday).

Resolution

UPDATED: September 9, 2016
On Fridays:

Next day rates do not include weekends unless Saturday Delivery is selected in the Special Service window, so this is normal on Fridays.

On the day before a holiday:

If the next day is a holiday, Next Day/Overnight rates will show for the day after the holiday.

Note: There are three holidays whose dates are not the same each year. Your software may not have the correct date if those holidays are not updated. To update holiday dates:
  1. Open SendSuite Xpress Setup or Ascent Setup:
  • For SendSuite Xpress, select Start > All Programs > Xpress > Xpress Setup.
  • For Ascent, select Start > All ProgramsAscent > Ascent Setup.
  1. If prompted to sign in, sign in in with your Shipping Station information.
  2. Select Setup > General from the top menu options.
  3. Select Edit.
  4. Ensure that the three holidays – Memorial Day, Labor Day, and Thanksgiving – show the correct Month and Day. If the dates are incorrect, update them.
  5. Select Save.
  6. Exit SendSuite Xpress or Ascent.
  7. Open Shipping Station and test.
If the issue occurs when it is not Friday or the day before a holiday, contact software support for assistance.