"Oops! Something went wrong" message when creating a shipping label in SendPro Online

Products affected: SendPro® Online, Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

When attempting to create a shipping label in SendPro Online, the message "Oops! Something went wrong!" appears.

Note: If you receive this error when viewing your Shipping History, clear the SendPro cache. See Clearing the cache in the SendPro Desktop Application for instructions.

Cause

This error can be caused by several different things.

Resolution

UPDATED: November 24, 2020
  1. Click the Show error details link in the error message.
    spo-oops-error-show-details
  2. Locate the "message" or "key" line at the bottom of the error details and select it in the list below.

Error details

AADSTS70000: The user could not be authenticated as the grant is expired. The user must sign in again

Office 365 integration is enabled in SendPro and there is a problem with your Office 365 account.

  1. In SendPro Online, select Settings > Preferences.
  2. Select the Revoke Access link next to Office 365.

Configuration is missing PartnerID for the Logged in User

Contact Pitney Bowes technical support using the Contact Us options below.

Either Invalid or missing street or stateProvince or postalcode

The international postal code and province for the recipient do not match. Verify that the recipient's postal code and province are correct.

"error":{"wasHandledGlobally":true,"reason":"Cannot print with specified size"

(Connect+/SendPro P-Series only) This occurs when both an 8.5 x 11" report printer and a 4 x 6" thermal printer are plugged in at the same time. Disconnect the printer that is not in use.

Error: Invalid Origin Country Code

The value of the QTY field on the international customs form is too large. For example, if you are sending 1000 screws and enter QTY 1000 and an item description of SCREWS. Instead, change the description to "1 bag of 1000 screws" and the QTY to 1.

internal.client.error

Your Office 365 security token has expired in SendPro Online.

  1. In SendPro Online, select Settings > Preferences.
  2. Select the Revoke Access link next to Office 365.
  3. Once the connection is revoked, select the Connect link next to Office 365. You will be connected to the Office 365 page.
  4. Provide your Office 365 account information to reconnect your Office 365 account.

Invalid Carrier Authentication Detail

Your FedEx or UPS account is not authorized to do transactions. Contact FedEx or UPS regarding the status of your account.

Invalid/missing stateProvince of ShipTo

The international postal code and province for the recipient do not match. Verify that the recipient's postal code and province are correct.

Invalid value for ServiceId

The class you have chosen is not a valid class per the carrier for the recipient address. Select a different class, or contact the carrier for more information.

Must have less than thirty one shipping content blocks

The customs form has a maximum of 30 lines of itemization. Condense your itemization to fit within this limit.

No Service Name, Service option, Rate Type combination found that matches the shopping request

There may be an issue with your FedEx account. Contact FedEx regarding the status of your FedEx account.

rateTypeId FEDEX_ONE_RATE is invalid

Sign out of SendPro Online and try again. Your FedEx account is tied to a non-US location. Only US-owned FedEx accounts are supported.

Reason for export / content type must be of this valid set: gift

When using international large envelopes (any class), the What kinds of items are in your shipment field on the Customs Form must be Documents. Change the What kinds of items are in your shipment field to Documents.

Reason for export is prohibited

When using international large envelopes (any class), the What kinds of items are in your shipment field on the Customs Form must be Documents. Change the What kinds of items are in your shipment field to Documents.

Rounding necessary

The quantity of items on the Customs Form is too high to properly calculate the item weight or item cost. Consolidate the high-quantity item listing to Quantity: 1 and change the item description to reflect the item bundle. For example, "1 bag of 1000 screws".

sender companyname/first last name

The Sender address must contain either Company or First & Last name. The Name field requires both First and Last and will not accept a one-word entry.

status 400, 500, 503, or 504

Contact Pitney Bowes technical support using the Contact Us options below.

System error from fedex or System error from ups

Contact Pitney Bowes technical support using the Contact Us options below.

The sender Company Name or First Name, Last Name pair is required

The Sender address must contain either Company or First & Last name. The Name field requires both First and Last and will not accept a 1-word entry.

Unauthorized API Access for given credentials

Your Sender address contains invalid data or is corrupted.

  1. From the menu at the top, select Address Book.
  2. Select Senders.
  3. Select your Sender address and select Delete.
  4. Select the + (plus) icon and create a new Sender address.