VERIFIED SOLUTION i

Resolve "The username you provided was not recognized. Please try again." in SendPro

Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, Connect+ 3000®, SendPro™ P1000, SendPro™ P1500, SendPro™ P2000, SendPro™ P3000, SendPro™

Issue

When signing in to SendPro™, the message "The username you provided was not recognized. Please try again." is displayed.

Cause

The username being used is not a valid username for SendPro.

Resolution

UPDATED: October 17, 2018
If you experience this issue, contact customer support.