"The username you provided was not recognized. Please try again." in SendPro Online

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® Online

Issue

When signing in to SendPro Online, the message "The username you provided was not recognized. Please try again." is displayed.

Cause

The username being used is not a valid username for SendPro.

Resolution

UPDATED: November 24, 2020
This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.