"The username you provided was not recognized. Please try again." in SendPro Online or PitneyShip
If you get the message “The username you provided was not recognized. Please try again.”, contact us.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® Online, PitneyShip™
Issue
When signing in to SendPro Online or PitneyShip, the message "The username you provided was not recognized. Please try again." appears.
Cause
The username being used is not a valid username.
Resolution
This issue must be resolved by a Pitney Bowes representative. Please contact us for assistance.
UPDATED: October 11, 2023