"Unable to calculate shipping charges" message when rating USPS shipment in SendSuite Xpress or Ascent

Products affected: SendSuite® Xpress, Ascent™


When rating a USPS shipment in SendSuite® Xpress or Ascent™, the message "Unable to calculate shipping charges" is displayed.


The address is incorrect.


UPDATED: January 14, 2019
  1. Verify the address for accuracy and change any incorrect entries.
  2. If error still appears, open the USPS Lookup a Zip Code tool and verify the address. Make any corrections it provides.