Products affected: SendSuite® Xpress, Ascent™
When rating a USPS shipment in SendSuite® Xpress or Ascent™, the message "Unable to calculate shipping charges" is displayed.
The address is incorrect.
ResolutionUPDATED: January 14, 2019
- Verify the address for accuracy and change any incorrect entries.
- If error still appears, open the USPS Lookup a Zip Code tool and verify the address. Make any corrections it provides.