VERIFIED SOLUTION i

Resolve Street must be no longer than 40 characters in SendPro

Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, Connect+ 3000®, SendPro™ P1000, SendPro™ P1500, SendPro™ P2000, SendPro™ P3000, SendPro™

Issue

When entering an address in SendPro™, the message "Street must be no longer than 40 characters" is displayed. SendPro may also become unresponsive and you may be unable to edit the address or select the back arrow.

Cause

  • Any line in the sender or recipient address exceeds 40 characters (including spaces). For example, "New York Public Library Publications Department" is 47 characters.
  • An address exceeding 40 characters was copied from another application and then pasted into SendPro, causing SendPro to become unresponsive

Resolution

UPDATED: September 30, 2019
If SendPro is responsive

If any line in the sender or recipient address exceeds 40 characters (including spaces), reduce the line to be 40 characters or less. For example, "New York Public Library Publications Department" could be revised to be "New York Public Library Pubs Dept."

If the address cannot be abbreviated, another option is to separate the address to be on different lines. For example, "Toronto Public Library Publications Department" could be revised to have "Toronto Public Library" in Street and "Publications Department" in Apt / Suite / Other (optional).

If SendPro is unresponsive

If SendPro is unresponsive, you will need to close and then relaunch the SendPro application. If you are pasting the address in from another application, try to type the address into SendPro instead of pasting.