Resolve "Can't Map View" with FedEx Ship Manager Server in SendSuite Live, SendSuite Xpress, or Ascent

Products affected: FedEx Ship Manager Server, SendSuite® Live, SendSuite® Xpress, Ascent™

Issue

When using FedEx Ship Manager Server (FSMS) in SendSuite® Live, SendSuite® Xpress, or Ascent™, the error message "Can't Map View" is displayed.

Cause

  • FedEx Ship Manager Console is included in startup when it is not required, or
  • The FedEx Ship Manager Service is stopping, possibly due to interference from McAfee Antivirus software.

Resolution

UPDATED: May 23, 2017
To resolve this issue:
  1. Select the Windows Start button.
  2. In the search box, type msconfig.
  3. Select msconfig.exe.
  4. Select the Startup tab.
  5. Uncheck Ship Manager Console for FedEx Software.
  6. Select OK.
  7. Restart the computer.

If that does not resolve the issue, perform the following steps:

  1. Select the Windows Start button.
  2. In the search box, type services.msc.
  3. Select services.msc.
  4. Scroll down to locate the FedEx services.
  5. For each FedEx service, right-click on it and select Stop.
  6. Leave the Services window open.
  7. In Windows Explorer, navigate to C:\FedEx\FedEx_Cfg\.
  8. Make a backup copy of the server.ini file.
  9. Right-click on server.ini and select Edit.
  10. Search for "EventShutDownName=SHIPMANAGER"
  11. Change "EventShutDownName=SHIPMANGER" to "EventShutDownName=STOPSHIPMANAGER".
  12. Save and close the file.
  13. Make a backup of server.ini and name it server_McAfee_fix_todaysdate.ini where todaysdate is replaced by the current date.
  14. Go back to the Services window.
  15. For each FedEx service, right-click on it and select Start or Restart.
  16. Close the Services window.
If the issue is not resolved, contact software support.