Resolve Business Manager opening Dummy window

Products affected: Business Manager, Windows 7

Issue

When opening Business Manager from a shortcut, a maximized window called "Dummy" opens before the Business Manager screen is displayed.

Cause

The Business Manager shortcut is set to open maximized.

Resolution

UPDATED: August 4, 2016
To resolve this issue:
  1. Right-click the Business Manager shortcut and select Properties.
  2. From the Run menu, select Normal Window.
  3. Select OK.
If this does not resolve the issue, contact software support.