Stamp sheets not aligned properly when printed from in SendPro Online

Products affected: SendPro® Online

Issue

When printing stamps, the stamp images are not properly aligned with the stamp labels on the stamp sheet.

Cause

The web browser's print settings need to be adjusted.

Resolution

UPDATED: November 20, 2020
Adobe Acrobat Reader DC
  1. In the print preview dialog box, select Actual size.
Chrome
  1. In the print preview dialog box, uncheck Fit to page.
  2. In the print preview dialog box, set Scale: to 100%.
Firefox
  1. Open Firefox browser options (Menu > Options).
  2. Scroll down to the Applications section.
  3. Locate Portable Document Format (PDF) in the Applications list.
  4. Click once on Portable Document Format (PDF) to highlight it, then click the drop-down menu next to it and choose Use Adobe Acrobat Reader DC.
  5. If Use Adobe Acrobat Reader DC does not appear in the menu, choose Use other, then choose Adobe Acrobat Reader DC and click OK.
  6. Restart Firefox.
Internet Explorer
  1. In the print preview dialog box, select Actual size.
Safari
  1. In the print preview dialog box, set Scale: to 100%.