Products affected: SendPro® Online
Issue
When printing stamps, the stamp images are not properly aligned with the stamp labels on the stamp sheet.
Cause
The web browser's print settings need to be adjusted.
Resolution
UPDATED: November 20, 2020Adobe Acrobat Reader DC
- In the print preview dialog box, select Actual size.
- In the print preview dialog box, uncheck Fit to page.
- In the print preview dialog box, set Scale: to 100%.
- Open Firefox browser options (Menu > Options).
- Scroll down to the Applications section.
- Locate Portable Document Format (PDF) in the Applications list.
- Click once on Portable Document Format (PDF) to highlight it, then click the drop-down menu next to it and choose Use Adobe Acrobat Reader DC.
- If Use Adobe Acrobat Reader DC does not appear in the menu, choose Use other, then choose Adobe Acrobat Reader DC and click OK.
- Restart Firefox.
- In the print preview dialog box, select Actual size.
- In the print preview dialog box, set Scale: to 100%.