"Low Ink" or "Ink Out" on the DM100i and DM125

Products affected: DM100®i, DM125™

Issue

The message "Low Ink" or "Ink Out" is displayed.

Cause

The ink tank is empty or almost empty.

  • Low Ink: The meter can print approximately 300 more impressions or remain running for six more days without printing.
  • Ink Out: The ink supply is completely gone.

Resolution

UPDATED: September 17, 2018

    The ink cartridge must be replaced.

    If you need ink, order a genuine Pitney Bowes replacement ink cartridge on our online store:
    button-order-ink

    To learn how to install a new ink cartridge, see How to replace the ink tank on the DM100i and DM125.

    If you are receiving this message and your ink cartridge is not empty, then your ink cartridge may not be a genuine Pitney Bowes cartridge, or it may have become dried out. If you are using a genuine Pitney Bowes ink cartridge that you know is not empty and you still receive this message, contact technical support.