"There is no printer installed on your machine that can print 2x7 label" message when printing rolls in SendPro Online

Products affected: SendPro® Online

Issue

When clicking Print or Test Print, the message "There is no printer installed on your machine that can print 2x7 label" is displayed.

Cause

There is no supported printer installed for roll printing.

Resolution

UPDATED: June 3, 2020

If there is no supported printer installed for roll printing, one will need to be installed. See Installing the Brother QL-800 printer for SendPro Online.

If there is a compatible SendPro roll printer installed, there may be an issue detecting your printer list. See No printer selection window when printing stamps in SendPro Online.