How to perform offline scan ingestion in EngageOne Inform, formerly EngageOne Delivery Audit and Mail360 Data Manager


Product Affected:  EngageOne™ Inform
In a scenario where scans coming from USPS are not processed in  EngageOne™ Inform/Mail360 HUB then the following are the steps for offline ingestion of the scans:

Following are the steps for offline ingestion of a scans:
  1. On the server where EngageOne Inform is installed stop the Client Bus Service.
  2. On the server where EngageOne Inform is installed, navigate to '<EngageOne Inform_Install_Folder>\PitneyBowes\EngageOne\Delivery Audit\Data Manager Web Services\ClientBus.config.xml' and change the g1 in BridgeCheckServiceUri to g2.
  3. On the server where the EngageOne Inform and client bus database is installed, navigate to the Client Bus Database and execute 'SELECT id , memento FROM Client_Bus_DB.dbo.bridge_memento_queue'. Share the Bridge Memento Queue (BMQ) token with Software Support and start the Client Bus Service.
  4. Software Support will share the Token with EngageOne Inform HUB Administrator. The HUB Administrator will share the offline scans and a new Bridge Memento Queue (BMQ) token with Software Support Engineers.
  5. Software Support will share the offline scans and Bridge Memento Queue (BMQ) token from received from Hub Administrator with the customer.
  6. Now, Customer will upload the offline scans using the ACS and Confirm Scan upload tool (Contact Software Support for Upload tool and steps to use it).
  7. After the scans are uploaded and queued up in the Large Message Queue in Data Manager Database, navigate to Control Panel -> Administrative Tool -> Computer Management and purge the mail360-clientbus-bridge-intreceive queue and insert new Bridge Memento Queue (BMQ) token in the Client Bus Bridge Memento Queue table.
Clientbus_bridge_intrecieve_purge.png
 
8. Revert the changes made in step 2.
 
Note: Although ACS and Confirm Scan upload tool has been used in past to successfully upload the scans offline into system however this tool is not supported for any possible defect it may have (if there are any).
 
UPDATED:  June 22, 2020