Resolve error 'Message body of type single sms failed verification for doc instance id xxxxxxx' in EngageOne Digital Delivery
Issue
Attempt to send SMS fails with following error message:
YYYY-MM-DD hh:mm:ss 29 Error occurred in sms profile: Message body of type single sms failed verification for doc instance id xxxxxxx.
YYYY-MM-DD hh:mm:ss 29 Error occurred in sms profile: Message body of type single sms failed verification for doc instance id xxxxxxx.
Cause
This could be caused due to a space between 'Message for:' and actual number. For example 'Message for: +91777654323412'.
In this case, correct record will be 'Message for:+91777654323412'.
In this case, correct record will be 'Message for:+91777654323412'.
Resolution
UPDATED: August 22, 2017This has been fixed in eMessaging version 1.4 M2 however as this version is not supported now so upgrading to the latest version should resolve this.
If upgrade is not possible removing the space between 'Message for:' and actual number and reprocessing the files should also work.
If upgrade is not possible removing the space between 'Message for:' and actual number and reprocessing the files should also work.
