Resolving license key expiry error message in Spectrum

Operating System: Windows, Linux, UNIX
Product affected: Spectrum™ Technology Platform

Versions: 8 SP3, 9 SP3, 10 SP1, 11 SP1


Installed Spectrum license key will go into the /server/app/import/error/license-Keys folder.

INFO   | jvm 1    | ERROR [ScanDirectoryInstallerHandler] Unable to install file [xxx.key]
INFO   | jvm 1    | com.g1.dcg.server.deploy.DeploymentException: com.g1.dcg.server.license.key.LicenseInstallException: com.g1.dcg.server.license.key.LicenseInstallException: License Key Expired on: x-x-xxxx



Spectrum license keys have a shelf life of 30 days. If the key is not used within 45 days of being generated, the key expires and cannot be used.


UPDATED: September 5, 2019
Send the license key to the Product Distribution Services or technical support to generate a new permanent key.