VERIFIED SOLUTION i

Install error : the system cannot open the device or file specified with Mail360 Server

Product Affected:  MAIL360 Server™
Operating System: Windows 2008 32bit

 

Issue


Error during installation of Mail360 Server :
  • the system cannot open the device or file specified

Cause

When installing Mail360 Server™ on Win 2008 32- bit, with service pack 2 Server Enterprise (2008 Edition). The Mail360 Server 2.1 won't install. Under the Service folder user kicked off the setup.exe to install the webservices It starts, then it comes back with this error :
  • the system cannot open the device or file specified

User has full Admin rights. User has the right operating system. User downloaded the files again and unzipped them again and same issue.

Resolution

UPDATED: September 18, 2019
Under the Service folder to kick off the setup.exe to install the webservices,
  • Right click on setup.exe and choose :
  •  Run as Adminisistrator
Then the installation ran with no errors