Resolving EngageOne Enrichment reporting incorrect CPU ID

Software Affected: EngageOne Enrighment
Operating System: Windows


EngageOne Enrichment fails with a return code of 8 stating that the CPU ID is invalid.


The CPU ID is invalid


UPDATED: October 9, 2017
When providing the CPU ID for key generation, you must ensure that the CPU ID provided is from the Ethernet adapter information in IP Config.

To obtain this, from a command prompt enter ipconfig /all

And this is the information required:

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : connection description (will vary for each customer)
   Physical Address. . . . . . . . . : XX-XX-XX-XX-XX-XX

And it is the last 6 characters in this address that are required for key generation

If in doubt, please supply a dump of the IP config information