Products affected: MapInfo Discover 3D™, Discover PA™
Issue
When launching MapInfo Discover 3D or Discover PA, the application attempts to launch and then terminates with error:
The application was unable to start correctly (0xc0000005). Click OK to close the application.
The application was unable to start correctly (0xc0000005). Click OK to close the application.
Cause
The Earth Resource Mapping Base Map DLL library version is corrupted. It is still unclear why this DLL causes an access violation (0xc0000005) on some computers and not others and may be an corrupted installation issue.
Resolution
UPDATED: June 24, 20191. Click Start > Run. Type in: regedit and click OK.
2. In the Registry Editor navigate to:- MapInfo Discover: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Earth Resource Mapping\Discover3d(libversion6.0).
- Discover PA: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Earth Resource Mapping\ PA(libversion6.0)
If the issue is still not resolved, contact client support.
Interested to know more, please read these related articles on MapInfo Discover.
https://li360.pitneybowes.com/s/article/Resolve-performance-issues-in-MapInfo-Discover-3D-and-Discover-PA
https://li360.pitneybowes.com/s/article/How-to-obtain-evaluation-licence-for-MapInfo-Discover-Discover-PA-and-more
https://li360.pitneybowes.com/s/article/How-to-transfer-license-for-MapInfo-Discover-Discover-PA-and-more-from-one-computer-to-another
https://li360.pitneybowes.com/s/article/How-to-park-licence-for-MapInfo-Discover-Discover-PA-and-more
If not a member, please register and join the Li360 with this link to stay updated with latest in Location Intelligence world.
Interested to know more, please read these related articles on MapInfo Discover.
https://li360.pitneybowes.com/s/article/Resolve-performance-issues-in-MapInfo-Discover-3D-and-Discover-PA
https://li360.pitneybowes.com/s/article/How-to-obtain-evaluation-licence-for-MapInfo-Discover-Discover-PA-and-more
https://li360.pitneybowes.com/s/article/How-to-transfer-license-for-MapInfo-Discover-Discover-PA-and-more-from-one-computer-to-another
https://li360.pitneybowes.com/s/article/How-to-park-licence-for-MapInfo-Discover-Discover-PA-and-more
If not a member, please register and join the Li360 with this link to stay updated with latest in Location Intelligence world.
Note: the Discover applications are now officially supported by Datamine:
For Canada and US customers:
- 705-688-0101
- http://support.na@dataminesoftware.com
Australia:
- http://Support.discover@dataminesoftware.com
- +61 7 3248 0004
Main Home Page: