Resolve Automate: BPATask.exe crash issue

Product Feature: Agent

 

Issue

Automate: BPATask.exe crashes

Cause

Source: Application error
Faulting application BPATask.exe, version 9.0.0.25, time stamp 0x0000000b, faulting module clr.dll, version 4.0.30319.235, time stamp 0x4da3fdf5, exception code 0xc00000fd, fault offset 0x003567dd, process id 0x%9, application start time 0x%10.

Resolution

UPDATED: August 31, 2017
This may be a symptom of a known defect in v9.0.0.25 which is release version of BPA Server 9.

Upgrade to latest version of Automate BPA to resolve the error. Refer Automate BPA website to check for latest releases.

Backup the database before upgrading (this is not required but recommended). If the installation was done with SQL Express, go into the SQL Server folder in Program Files/Program Files (x86) and make a copy of the database files.
 
Upgrade Process:
1. Uninstall BPA from Add/Remove Programs - When Prompted to check "remove all" options, do not check any options, just uninstall
2. Make sure the AutoMate BPA Server 9 folder under program files C:\Program Files or C:\Program Files (x86) has been removed
3. Install the latest available version
4. During install choose Advanced Setup and select "Use existing configuration,"
 
Note: All components will need to be updated (i.e. remote Agents).