"Error 97206: unable to set the timeout for Ghostscript child process, code []" in EngageOne Vault
6.1
Issue
Documents aren't rendering. Failing with Error 97206
Cause
The render log contains the following:
09:55:27 10.4.1.39:2758 <render1> ERROR 97206: unable to set the timeout for Ghostscript child process, code [96904]
09:55:27 10.4.1.39:2758 <render1> render.transform failed, status [97206]
Resolution
UPDATED: July 18, 2019Starting in Vault 6.1m0p87, a new INI setting was added that allows an explicit timeout to be set for the e2ps.exe subprocess.
e2ps.exe helps Ghostscript render Postscript documents in the Vault (especially when the FileMode=1 setting is activated.) FileMode=1 causes rendered documents to be spooled to a file prior to rendering, which can be advantageous when the file is very large and will use up a lot of memory otherwise.
By default this subprocess had a 120 second timeout that would sometimes be exceeded when rendering Postscript document that had many pages or were resource intensive.
The timeout could be set on a profile by profile basis, i.e.,
profiles.ini
[someprofile]
PostscriptTimeout=240000 <--- the value is in milliseconds; default is two minutes)
e2ps.exe helps Ghostscript render Postscript documents in the Vault (especially when the FileMode=1 setting is activated.) FileMode=1 causes rendered documents to be spooled to a file prior to rendering, which can be advantageous when the file is very large and will use up a lot of memory otherwise.
By default this subprocess had a 120 second timeout that would sometimes be exceeded when rendering Postscript document that had many pages or were resource intensive.
The timeout could be set on a profile by profile basis, i.e.,
profiles.ini
[someprofile]
PostscriptTimeout=240000 <--- the value is in milliseconds; default is two minutes)
09:55:27 10.4.1.39:2758 <render1> ERROR 97206: unable to set the timeout for Ghostscript child process, code [96904]
09:55:27 10.4.1.39:2758 <render1> render.transform failed, status [97206]
error happens when there is something wrong with the Ghostscript install or with some of the ghostscript related DLLS. For instance if gs32.dll was missing this error could happen.
error happens when there is something wrong with the Ghostscript install or with some of the ghostscript related DLLS. For instance if gs32.dll was missing this error could happen.
