Resolve LicenseException: Check out failed for UNC/INA/RealTime in Spectrum

Operating System: Windows, Linux, UNIX
Product affected: Spectrum™ Technology Platform

Versions: 8 SP3, 9 SP3, 10 SP1, 11 SP1


ERROR [ServiceGateway] com.g1.dcg.stage.LicenseException: Module INA does not exist in license. Check out failed for UNC/INA/RealTime.


INA is the International portion of Universal Address Module (UAM) Validate Address. The error message indicates that an International address is being requested to be validated, in a Realtime request (vs Batch) but the current licensing does not allow the International Addressing feature.


UPDATED: March 28, 2017
Note: If you believe you should be licensed for UAM International Realtime processing, contact the Professional Distribution Services or Technical Support to confirm and generate a new permanent key for you.

For Spectrum 10 SP1 and older versions:
  1. Open your Management Console desktop application. 
  2. Login with your credentials.
  3. Click through to the Universal Addressing > Services > Validate Address > International Address Options.
  4. Disable the Enable International address processing option.​
For Spectrum 11 SP1 and newer versions:
  1. Open your web browser
  2. Enter the URL http://<servername>:<port>/managementconsole/#/
  3. Login with your credentials.
  4. Click through Services > Universal Address > Validate Address > Database Resources.
  5. Disable the Enable International address processing option.
If the issue is still not resolved, contact client support.