Following error is observed while rendering the PDF output from EngageOne Vault:
<Host IP:Port> <render1> render.transform request, pagecount , database [default], output ,file [<file name>], page , account , date [2012/03/31], offset [000000500012ACD1] <Host IP:Port><connection1> database.resolve request, database [default], output , file [20120406125603-8110c201-002-r], offset [000000500012ACD1], account , date [2012/03/31] <Host IP:Port> <connection1> storage.fileversion returned, fileverready , filevermajor , fileverminor , fileverext , elapsed  <Host IP:Port> <render1> ERROR 80633: Tray settings are not ready
There are two buttons in the ServiceWeb client: Render PDF (with background) and Render PDF (without background). If an attempt to render PDF (with background) on a document that has no background defined will get this error message.
ResolutionUPDATED: January 3, 2020
- Ensure that the document rendered as Render PDF (with background) have a background.
- Use the Java API call: RenderOption.setEnableBackground(false) to disable the background. Some of the documents have backgrounds so, need to set the option as appropriate to render the document.