Resolving EngageOne Enrichment jobs failing with memory issues
Software Affected: EngageOne Enrichment
Issue
EngageOne Enrichment fails with a return code of 8
Cause
EngageOne Enrichment failing with a RC of 8 and memory issues are the cause.
Resolution
UPDATED: October 24, 2017When using the various buffer settings in Streamweaver to control memory usage, if these setting are incorrect, the log files reports what has been set and what has been used, see below example:
Single-Document Memory Total Acquired: 985K Initial Size: 1K
Total Used: 954K Growth Factor: 50%
This tells you that the single buffer size has been set to 1K, but that the amount actually used is 954K
Document Buffer Memory Total Acquired: 32768K Number of Buffers: 1
Total Used: 2132K Buffer Size: 32768K
This tells you that the document buffer has been set to 32M, but is only using 2M, so might need to be adjusted
The important values to check are the Total Used, and the Buffer Size to confirm the values you should be using.
Please refer to the EngageOne Enrichment Language Reference Guide for further details
Single-Document Memory Total Acquired: 985K Initial Size: 1K
Total Used: 954K Growth Factor: 50%
This tells you that the single buffer size has been set to 1K, but that the amount actually used is 954K
Document Buffer Memory Total Acquired: 32768K Number of Buffers: 1
Total Used: 2132K Buffer Size: 32768K
This tells you that the document buffer has been set to 32M, but is only using 2M, so might need to be adjusted
The important values to check are the Total Used, and the Buffer Size to confirm the values you should be using.
Please refer to the EngageOne Enrichment Language Reference Guide for further details
