Product Feature: US Component
Version: 7,8,9
Version: 7,8,9
Issue
Customer is executing a dataflow and is getting the following error:
ERROR [ServiceGateway] Exception thrown by Stage:ReverseGeocodeUSLocation in dataflow ReverseGeocodeUSLocation: com.g1.dcg.stage.LicenseException: Feature KGR does not exist in license. Check out failed for KGL/KGR/RealTime.
ERROR [ServiceGateway] Exception thrown by Stage:ReverseGeocodeUSLocation in dataflow ReverseGeocodeUSLocation: com.g1.dcg.stage.LicenseException: Feature KGR does not exist in license. Check out failed for KGL/KGR/RealTime.
Cause
Customer is not licensed for reverse geocoding. It is a separate licensed feature within the Enterprise Geocoding Module (EGM).
Resolution
UPDATED: May 12, 2020If customer is not licensed for KGR/RealTime, they can speak to their sales representative for pricing of reverse geocoding feature in EGM.
If customer is licensed for KGR/RealTime, please open a case with our Support Group by sending an email to "Software.Support@pb.com" or calling "1.800.367.6950" and they will have Fulfillment investigate your license.
Remember to export your current license from Management Console and attach to the email you are sending the Support Group.
If customer is licensed for KGR/RealTime, please open a case with our Support Group by sending an email to "Software.Support@pb.com" or calling "1.800.367.6950" and they will have Fulfillment investigate your license.
Remember to export your current license from Management Console and attach to the email you are sending the Support Group.