Account access issues in Spectrum Technology Platform OnDemand

Products affected: Spectrum™ Technology Platform OnDemand services



A subscribed customer to a Spectrum™ Technology Platform OnDemand service is seeing error messages indicating access issues such as "Account Not Authorized", "Access Denied" or "Your credentials could not be authenticated" when trying to use the service.


There is an issue with the customer's OnDemand account, which Saas Sales Support can look into or the customer needs to verify that they are using the correct credentials provided for their account.


UPDATED: December 20, 2018
Contact the Saas Sales Support team at to have the issue resolved.