Account access issues in Spectrum Technology Platform OnDemand

Products affected: Spectrum™ Technology Platform OnDemand services


 

Issue

A subscribed customer to a Spectrum™ Technology Platform OnDemand service is seeing error messages indicating access issues such as "Account Not Authorized", "Access Denied" or "Your credentials could not be authenticated" when trying to use the service.
 

Cause

There is an issue with the customer's OnDemand account, which Saas Sales Support can look into or the customer needs to verify that they are using the correct credentials provided for their account.

Resolution

UPDATED: December 20, 2018
Contact the Saas Sales Support team at saassalessupport@pb.com to have the issue resolved.