Error ""Could not load program /data/PB/g1rts/bin/runcbl" and "Could not load module libruncbl.so." when trying to load MailStream Plus database files
Product affected: MailStream Plus™
Product Feature: USPS Reference installation
Operating System: AIX 6.1
Database: Postal Reference Files
Version: MSP 8.1.1 or later
Issue
User is unable to install their MailStream Plus™ (MSP) USPS Reference files
Trying to run the installdb, they get this error -
Creating MailStream Plus Database
Could not load program /data/PB/g1rts/bin/runcbl:
Dependent module libruncbl.so could not be loaded.
Could not load module libruncbl.so.
System error: No such file or directory
The database load program CREATEDB did not execute.
Please contact Group 1 Support for assistance.
Trying to run the installdb, they get this error -
Creating MailStream Plus Database
Could not load program /data/PB/g1rts/bin/runcbl:
Dependent module libruncbl.so could not be loaded.
Could not load module libruncbl.so.
System error: No such file or directory
The database load program CREATEDB did not execute.
Please contact Group 1 Support for assistance.
Cause
Possibly $LIBPATH does not contain the g1rts/lib directory.
Resolution
UPDATED: May 14, 20191. Have user sign on and source the setup script.
2. Run the command: echo $LIBPATH
Verify that it contains the .../g1rts/lib directory.
3. Run this command to start a new shell: sh
4. Run this command to check the value of LIBPATH.
echo $LIBPATH
It might not contain the g1rts/lib directory:
If that’s the case, the user will have to work with his sysadmin to figure out why that happens. In the meantime, the workaround is to edit the msn/bin/msplddb script and find this line at the end:
$G1RTS/bin/runcbl $G1MSP/lib/CREATEDB.acu
Just before this line, insert
LIBPATH=$G1RTS/lib:$LIBPATH ; export LIBPATH
So it will now look like this:
LIBPATH=$G1RTS/lib:$LIBPATH ; export LIBPATH
$G1RTS/bin/runcbl $G1MSP/lib/CREATEDB.acu
2. Run the command: echo $LIBPATH
Verify that it contains the .../g1rts/lib directory.
3. Run this command to start a new shell: sh
4. Run this command to check the value of LIBPATH.
echo $LIBPATH
It might not contain the g1rts/lib directory:
If that’s the case, the user will have to work with his sysadmin to figure out why that happens. In the meantime, the workaround is to edit the msn/bin/msplddb script and find this line at the end:
$G1RTS/bin/runcbl $G1MSP/lib/CREATEDB.acu
Just before this line, insert
LIBPATH=$G1RTS/lib:$LIBPATH ; export LIBPATH
So it will now look like this:
LIBPATH=$G1RTS/lib:$LIBPATH ; export LIBPATH
$G1RTS/bin/runcbl $G1MSP/lib/CREATEDB.acu
