VERIFIED SOLUTION i

Resolve sign-on error "Logon Failed. The session count has exceeded the license limit" for EngageOne Designer

Issue

Error Message "Logon Failed. The session count has exceeded the license limit" while signing onto the Doc1Designer.

Cause

The number of concurrent users signed into the Doc1 Designer exceeds the license limit.

The maximum number of concurrent users allowed is determined by "# of Licenses” in the license/keycode. In the example below, the "# of Licenses" equals 4 which means if there 4 users signed into the Doc1 Designer, the 5th sign-on attempt will show the error.
 
Config. Reference: Doc1
Status: Full
Product: Designer
Platform: Windows
Server Type: All
MAC Addresse(s): *
Media: *
User Language: *
# of Licenses: 4
Restrictions: S/W expiry: 30-Jun-17
Optional components: +feature: Line data input +feature: XML data +feature: Advanced graphics +feature: Hyphenation +
language: English
Keycode: AN-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX (Latest available version as at 21-Aug-13)
 

Resolution

UPDATED: September 11, 2019
A Doc1 Designer System Administrator can force the sign-off of other users.
 
1)      Sign into the Doc1 designer with System Administrator privileges.
2)      Select the menu Administrator | Session.
3)      Highlight the user to sign off and click the button Logout.